Current Issue

Evaluating ICT Based Self-healthcare Services in Japan

Yi DING, Yasushi TOGO, and Ryoichi TAMURA
IJCCI volume 4, issue 1, November 2016

The purpose of this paper is to explore Information and Communication Technology (ICT) based self-healthcare services in Japan and discuss the design strategy for service innovation. This paper reviews previous studies of technological validation of wearable devices for self-healthcare, and finds that they present an opportunity for the development of related services. However, unsustainability and lack of demand continue to hamper development. To address these problems, it is necessary to analyze the current situation of services and establish available standards for evaluation of these services. We conduct a survey to identify what services are needed, and chose smartphone applications as the target of this study. The market is segmented by using items drawn from the Quality of Life Scale developed by the World Health Organization (WHOQOL-BREF). Market gaps such as psychological healthcare, and environmental healthcare are identified. Applications are summarized into two types: closed and open. This study suggests that open applications are more favorable. To achieve the goal of self-healthcare, a strategy to improve open applications by allowing third-party application plug-ins is necessary to meet user needs.


Keywords: Healthcare, Design strategy, QOL, Service DESIGN, Service innovation

Category: Academic Research